Harper Government launches new right to ensure Canadian taxpayers are treated fairly
Scarborough, Ontario, June 26, 2013… The Honourable Gail Shea,
Minister of National Revenue and Minister for the Atlantic Canada
Opportunities Agency, Mr. J. Paul Dubé, the Taxpayers’ Ombudsman, and
Roxanne James, Member of Parliament for Scarborough Centre, today
announced the addition of a new right to the Taxpayer Bill of Rights,
which gives Canadian taxpayers the ability to lodge a service complaint
and request a formal review without fear of reprisal. Minister Shea, Mr.
Dubé and MP James also met with members of Certified General
Accountants (CGA) Canada to discuss taxpayer fairness.
“Our Government is committed to ensuring that all Canadians are
treated with fairness and respect by the Canada Revenue Agency,” said
Minister Shea. “In our system of voluntary compliance, taxpayers must
have confidence in the objectivity and fairness of CRA’s actions as a
tax administrator. This new addition to the Taxpayer Bill of Rights will
help reinforce public confidence in Canada’s tax system, and ensure
that Canadians taxpayers feel free to speak up if they have a
disagreement with the CRA.”
Under the new right added to the Taxpayers Bill of Rights, if
taxpayers lodge a service complaint or request a formal review, they can
be confident that they will be treated impartially, receive the
benefits, credits, and refunds to which they are entitled and pay no
more and no less than what is required by law.
Although there is no evidence that Canadians have been subject to
reprisal by the CRA, in his work across the Country, the Taxpayers’
Ombudsman heard that taxpayers would sometimes hesitate to lodge a
complaint for fear of being treated differently afterward. To address
this unwarranted fear and encourage Canadians to speak up if they have a
disagreement with the CRA, the Ombudsman recommended that a new right
be added to ensure Canadians are confident they will be treated fairly.
The Harper Government has demonstrated a firm commitment to support
taxpayers in their dealings with the CRA by creating the Office of the
Taxpayers' Ombudsman in 2007, which operates independently from the CRA
and was established to uphold taxpayer service rights and to provide an
impartial review of unresolved service complaints from taxpayers.
“We are pleased to welcome this evolution of the Taxpayer Bill of
Rights,” said Mr. Dubé, who recently celebrated five years in the Office
as the Taxpayers’ Ombudsman. “Although we work at arm’s-length, the CRA
and our office have collaborated well to advance taxpayer fairness. The
addition of this new right to the Taxpayer Bill of Rights is an
important step forward in providing Canadians with assurances that they
will be treated impartially, and, if they feel this is not the case,
that they will have effective avenues of redress available to them.”
“The addition of this new right to the Taxpayer Bill of Rights builds
on our Government’s longstanding commitment to maintaining the
integrity of the tax system and, in turn, the trust of Canadians,” said
For more information on the Taxpayer Bill of Rights, please visit our Web site at www.cra.gc.ca/rights. You can also visit the Office of the Taxpayers’ Ombudsman at www.taxpayerrights.gc.ca.
Taxpayer Bill of Rights Amendments